FAQs
Frequently Asked Questions
What payment methods do you accept?
We currently accept PayPal as our primary payment method. This ensures a secure and convenient checkout experience for all customers. Learn more in our Billing Terms & Conditions.
What currency are payments processed in?
All transactions are processed in USD (U.S. Dollars). If you are paying in another currency, your bank or provider may apply conversion rates or additional fees. See our Billing Terms & Conditions for details.
How much does shipping cost?
We are pleased to offer free shipping on all orders within the U.S. Learn more in our Shipping Policy.
How long will it take to receive my order?
Once shipped, orders take 4–10 business days to arrive. Combined with handling, the estimated delivery time is 6–15 business days. For full details, see our Shipping Policy.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to check the real-time status of your delivery.
What is your return policy?
We accept returns for both defective and non-defective items within 30 days of delivery, provided the item is in new, unused condition with all tags and packaging intact. Read our Return & Refund Policy.
How do I contact customer support?
You can reach us by email at info@elyssivelane.com or by mail at 5929 Whitsett Ave, Valley Village, CA 91607, United States. We are available Monday to Friday, 10:00 AM to 8:00 PM (GMT-8). Full details are available on our Contact Us page.